Frequently Asked Questions

• How do I submit a ticket? +

  Fill out the required details and click "Submit." You’ll get a confirmation email with a ticket number.

• What info should I include in my ticket? +

  Provide a detailed description, relevant screenshots, or error messages to help us resolve your issue faster.

• How long does it take to resolve? +

  Resolution times vary. We strive to address tickets ASAP. For urgent issues, email or call our support team.

• What if I don’t receive a response? +

  Check your spam/junk folder. If still not found, reply to the confirmation email or contact support directly.

• How can I track my ticket status? +

  Track ticket status by searching with your ticket number or check your email for updates.